Conducting Research with Visually Impaired Users

For our client executing IT projects for the public sector, we organized usability tests of a mobile application with visually impaired individuals. The project included consultations regarding the selection of the research group, recruitment of participants, and organizational and logistical support.

We prepared a research space with appropriate infrastructure for the research team, ensuring comfort for both researchers and test participants. Acknowledging the high costs of stationary research, we took every measure to ensure smooth proceedings, anticipating potential difficulties, from equipment failures to the sudden withdrawal of a participant or their phone running out of battery.

A challenge during recruitment was the demanding criteria for the research group. In addition to age and gender diversity, guidelines included factors such as the onset time of disabilities and experiences with applications related to public services. Another challenge was the stationary form of research and its timing – within the work and study hours during the week.

We successfully reached individuals meeting these criteria, further verifying during individual interviews. This required selecting an appropriate form and method of communication but, most importantly, understanding the needs of this group.

During consultations with the client, we discussed the needs of visually impaired individuals, such as the need for a companion or creating suitable conditions for a guide dog. We ensured participants were adequately prepared for the tests, supporting them in installing the required software.

Our priority was not only finding valuable participants for the tests but, above all, ensuring their well-being. During the tests, we provided constant support from a member of our team, assisting them in reaching the location and ensuring a safe return. As Zofia recalls:

"Participants gladly used my assistance because finding their way in a new place takes them a lot of time. I also saw that a casual conversation with me before the test helped them reduce some of the stress that naturally arises in such situations."