Conducting Research with Visually Impaired Users
Organization of Research with Visually Impaired users
For our client executing IT projects for the public sector, we organized usability tests of a mobile application with visually impaired individuals. The project included consultations regarding the selection of the research group, recruitment of participants, and organizational and logistical support.
We prepared a research space with appropriate infrastructure for the research team, ensuring comfort for both researchers and test participants. Acknowledging the high costs of stationary research, we took every measure to ensure smooth proceedings, anticipating potential difficulties, from equipment failures to the sudden withdrawal of a participant or their phone running out of battery.
A challenge during recruitment was the demanding criteria for the research group. In addition to age and gender diversity, guidelines included factors such as the onset time of disabilities and experiences with applications related to public services. Another challenge was the stationary form of research and its timing – within the work and study hours during the week.
We successfully reached individuals meeting these criteria, further verifying during individual interviews. This required selecting an appropriate form and method of communication but, most importantly, understanding the needs of this group.
Support for Researchers and Participants
During consultations with the client, we discussed the needs of visually impaired individuals, such as the need for a companion or creating suitable conditions for a guide dog. We ensured participants were adequately prepared for the tests, supporting them in installing the required software.
Our priority was not only finding valuable participants for the tests but, above all, ensuring their well-being. During the tests, we provided constant support from a member of our team, assisting them in reaching the location and ensuring a safe return. As Zofia recalls:
"Participants gladly used my assistance because finding their way in a new place takes them a lot of time. I also saw that a casual conversation with me before the test helped them reduce some of the stress that naturally arises in such situations."
- Usability testing
Scope of work
- Recruitment of study participants
We successfully completed all these tasks within two weeks of receiving the final guidelines from the client. The effectiveness of our actions is evidenced by positive feedback from the client after the completion of the research and by entrusting us with organizing subsequent usability sessions with individuals with disabilities.
How do we do that?
We discuss the client's needs
We analyze respondent profiles
We recruit participants according to the criteria
We prepare participants for the tests
We ensure the place and infrastructure are well-prepared