eDelivery Accessibility Audit for Poczta Polska

Poczta Polska needs no introduction. As the national postal operator, it provides postal and courier services across Poland and delivers solutions of key public importance. As part of the eDelivery service accessibility audit, we supported the organization in ensuring compliance with digital accessibility requirements and applicable technical standards, including WCAG and EN 301 549.

As the designated operator for the eDelivery service, Poczta Polska is required to ensure that the solution is accessible to all users — including people using assistive technologies, keyboard-only users, and users with cognitive or situational limitations.

Description of work

The goal of the audit was to verify whether the functionalities available within the eDelivery service — both before and after user authentication — comply with digital accessibility requirements resulting from applicable regulations and technical standards.

The expert review covered a selected set of pages, which were thoroughly analyzed for compliance with WCAG 2.1 success criteria, as well as the EN 301 549 standard. The audit took into account real user scenarios, including keyboard navigation, screen reader compatibility, and clarity and predictability of the interface.

eDelivery is a service addressed to public bodies as well as companies and institutions. It is legally equivalent to a registered letter delivered by a postal worker with proof of receipt. The service is designed to ensure secure, transparent, and effective delivery of legally binding correspondence while supporting digital transformation of public communication.

Due to its role in official communication between institutions and citizens, accessibility of the eDelivery service is essential to ensure equal access to public services.