WCAG 2.1 – Criterion 3.2.5 – Change on Request (Level AAA)

WCAG 3.2.5 Change on Request (AAA)

This criterion is an extension of one previously described on our blog (3.2.2 – On Input (A)).

As always, the goal is to take care of our users.

How is this time?

By not surprising them with new content, modal windows, automatic form submissions, or loading new pages. The alternative is to give the user full control over these actions. Does that sound like too much? 😉 No. Allow this change in the settings of the web or mobile application.

Any exceptions?

Sometimes the context needs to change, like during a slideshow, right? Such a change won’t violate this criterion. Note that during a slideshow, we can have buttons, allowing the user to decide when to change the slide. Got it? We got it. 🙂

How to do it?

As simply as possible. Give the user a gift in the form of an “Update Now” button. This is quite an unusual approach, we realize. However, remember that this is a AAA criterion.

If a page reload must happen, make it so the content reloads automatically without the user even noticing the change.